Our leadership strives to attract and retain the best employees - and one of the ways to help ensure this happens is by providing stellar benefits. Danielle Box, our CEO, announced a new medical and pharmacy benefits program for our full-time employees.
Check your Inbox or texts for your specific program and scheduled webinars.
Who
We're transitioning to ClearChain! Their innovative approach allows us to offer improved benefit levels at reduced costs.
Why the Change
With this switch to ClearChain, our participants will realize lots of upsides - with the same deductible, including:
20% decrease in out-of-pocket expenses
10% decrease in employee contribution payments
$0 co-pay for generic medications
$0 copays for primary care visits for dependent children under 19
What to Expect
You will be automatically enrolled in the healthcare plan, as selected during your last enrollment window - unless you aren't enrolled in our current plans.
Temporary electronic ID cards will be available prior to the Feb 1 transition; plastic cards are being mailed to your home address.
Provider Access
BEFORE YOUR FIRST APPOINTMENT - please call our team at 855-501-3890. This will avoid confusion or issues surrounding plan acceptance.
ClearChain will do the legwork!
Deductible & Out-of-Pocket Crediting
If you experienced out-of-pocket costs during the plan year, prior to transitioning to ClearChain, you'll receive full credit for these costs. In most cases deductible and out-of-pocket credits happen without your involvement.
If you receive a ClearChain explanation of benefits and believe you have not been credited correctly, call 855-501-3890.
Coordination of Benefits
If any qualified medical claims are not covered by Aetna due to untimely filing associated with this transition to ClearChain, don't worry.
ClearChain provides coverage for these claims - you will only be responsible for the same deductible, co-insurance, and/or co-pays you would have experienced previously. Member Support at 855-501-3890 is here to help.
Balance Billing or Collection Activity
Your Responsibility:
Pay providers the amount shown as your responsibility on your ClearChain Explanation of Benefits (EOB).
If a provider seeks to collect additional payment from you over and above the amount shown on your EOB, call Member Support at 855-501-3890. This may be a balance billing attempt.
You will be defended against unfounded collection activity.
Your Next Steps
1. Complete enrollment
Speak with our Member Support team and either:
Respond to their call
Schedule a time to speak with this link
Call them directly at 855-501-3890
2. Fill your prescriptions
Fill any open prescriptions before February 1st.
3. Supply Provider Info
Share any scheduled provider visits & procedures info with Member Support. Be proactive and share your providers' info here.